About the role:
This is a key role and 'window' to the business; you're first point of contact to one of our enterprise clients. Your responsibilities will include providing level 1-2 support to the client for anything from resetting passwords to setting up new accounts over the phone and via email. You will be responsible for maintaining an excellent customer service focus by managing customer expectations and resolving or troubleshooting reported issues.
Hours of work in this role will be rostered between 7:00am and 6:00pm, Monday to Friday. This may extend to occasional weekend hours when required by the customer. You must be a NZ resident or citizen to apply for this role.
About you:
We are looking for a team player who is solution focused, and places importance on delivering a high quality customer service experience. Your written, aural and verbal communication skills will be critical to your success in this role. You will have a relevant IT degree or diploma, and ideally certified to MCITP. Time management, planning and organisation skills are also appreciated in this role.
We are looking for an individual with experience working in a service desk and desktop team, ideally in an enterprise environment. You will have specific experience within a Microsoft environment, so you’ll be familiar with AD, DNS, OS, Web, Exchange, Lync, and SCCM. It would be advantageous to have an ITIL Foundation certificate.
How to apply:
If you are interested in this opportunity, please apply online now!