Customer service must go beyond reactive contact centre services. It must capture the entire customer journey, from initial contact to ongoing relationship management.
We integrate and streamline all contact activities to improve speed of service, maximise customer satisfaction and nurture customer loyalty. Our integrated delivery model means we minimise costs and overheads and develop new business and revenue opportunities.
Datacom becomes your brand guardian and your holistic strategic customer contact partner. Our team handles everything from sales lead generation, general enquiries and event registration through to complaint management and loyalty programs, all seamlessly delivered through a single point of contact.
Key features of the Datacom Customer Services solution include:
- Sales lead generation
- Product/program-related services
- Customer correspondence (mail, fax and email)
- Fulfilment request routing
- Complaint handling and escalation
- Lost/damaged goods reshipments
- Customer database maintenance and management