Citizens expect to interact with Government around life-events which cross traditional agency boundaries, when they want, using devices of their choice, and rightfully expect their personal information is protected.
Our Telecommunications as a Service offering has been designed to support this transformation by helping you improve collaboration, improve systems assurance and deliver new digital services to citizens and businesses, while lowering your costs.
Our TaaS services will:
- Ensure all your communications, are conducted securely, and that your systems and citizen information are comprehensively protected
- Lower your costs and improve citizen satisfaction by protecting your rich, joined up digital services and supporting your move to lower-cost, self-service digital mediums
- Offer citizens new ways of interacting with your contact centre agents including SMS, chat and social mediums
- Improve collaboration between agencies and improve workforce productivity through the use of shared networks and enhanced communications platforms, such as Skype for Business, video conferencing and new mobile technologies
- Reduce your telecommunications expenditure by routing voice traffic over low cost networks where possible.
Because we’re not a traditional telco, we’re not tied to outdated revenue streams, which slow down innovation. It’s in our DNA to quickly leverage new technology, and we’re committed to an ambitious program of work to bring you new, innovative services.
For those customers already consuming services from our datacentres, your new TaaS services will seamlessly connect with your other hosted Datacom services such as IaaS, DaaS and OPaaS, protecting the user experience without further increasing connectively costs.
TaaS includes the following services:
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Communications
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Enterprise Communications for Government is about simplifying and enhancing the way your workforce communicates with each other and across shared networks, as well as levering new technologies to reduce cost.
Our Communications service includes unified communications, basic contact centre, Skype for Business, SMS broadcast, meeting room services and UC federation.
We’ve designed our service to seamlessly integrate with Skype for Business, giving you the best of both worlds - a reliable, great value voice platform seamlessly integrated with the desktop software your users are familiar with.
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Contact Centre
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The role of the contact centre in delighting citizens has grown with changes in expectations. Citizens want to interact with your agency using chat, email, social and web, on the device of their choice, as well as traditional telephony.
Our Contact Centre Service includes full support for traditional and emerging mediums, and incorporates speech recognition, remote working, knowledge management, call recording, speech analytics and workforce management.
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Managed Security
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Security is about more than simply blocking malware and unauthorised access, it’s about enabling agencies to leverage information and technology to save money and deliver better services to citizens and businesses, while improving collaboration and enhancing trust in government.
To achieve these goals, information assets need to be simultaneously protected and released from physical and electronic boundaries which have prevented joined-up services delivering the enhanced digital experience citizens and businesses now expect.
Our Managed Security Service includes connectivity, application consumption, application publishing, remote access, device security, PKI services, government legacy connectivity and full, end to end security management as an option.
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Aggregation
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The Aggregation Service provides management and integration of multiple TaaS services and providers, and transforms complex technical and operational components into a relatively simple business outcome. Aggregation includes GNet IP address management.
Datacom is no newcomer to the services underpinning TaaS; we’re been providing advanced communications and security solutions for close to two decades, and we’ve developed a reputation for smooth transition, great delivery and ongoing innovation.
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To find out whether TaaS is right for your agency, click the contact button below.