Our goal is to minimise missed sales and reduce customer attrition and costs, while maximising customer satisfaction to enhance the perceptions of your brand. Our specialist quality assurance (QA) service – Connect Assurance – goes way beyond simply evaluating the customer experience. We monitor the customer experience, identify opportunities for self-help, reducing transactional volumes and optimise multi-lingual support. Services include:
- Customer service
- Support entitlement
- Technical support
- Service desks
- Loyalty programs
- Sales verification
- Data validation