Datacom holds the Microsoft Gold competency in CRM, with many years’ experience in implementing complex Microsoft Dynamics 365 for CRM solutions. With significant Microsoft Dynamics 365 practices in Australia and New Zealand, we understand how important it is to find a CRM solution that fits your business needs. Microsoft Dynamics 365 can streamline business processes, improving staff collaboration and reducing time spent on administration of; sales, marketing and customer service.
Sales features help you:
- Manage sales activities from mobile devices
- Manage customer accounts
- Gain insights into your customers and their expectations
- Collaborate with other staff
- Generate data and reports to inform your business plans
Customer service features include:
- Capability across multiple channels – enable your teams to support customers on email, digital, social, SMS and traditional channels through powerful case management, enabling customers to experience more positive and memorable customer service.
- Customer portal capability – enable your customers to interact with you online with their unique login
- Automation – Certain in-house processes can be automated, making services more efficient
- Compatibility – CRM can be integrated with your other systems and applications, giving customers a seamless experience
Marketing features help you:
- Engage one-on-one with customers
- Design your customers’ journey
- Manage marketing operations, planning, execution, and analytics across all channels (email, digital, social, SMS, and traditional)
- Manage and score leads to identify qualified prospects
- Use social media (Twitter, Facebook, etc) to listen and engage with customers
- Build recognition of your brand
- Monitor sentiment about your brand