Manage connected interactions across every channel
What we do
Whether you prefer to insource or outsource your contact centre environment, Datacom has a range of solutions to enhance the way you engage with your customers.
As leaders in customer experience and contact centre operations, we will work with you to improve your customer retention, drive loyalty, and grow your business, utilising scalable, innovative contact centre solutions.
We are experts in applying advanced technologies including; Genesys PureConnect, Genesys PureCloud and other leading CX platforms solutions, to meet customer demand and surpass customer expectations. Datacom has a portfolio of services to help you realise your contact centre’s true potential. Our expertise includes:
Regardless of which channel your customers prefer, Datacom’s holistic solutions ensure you exceed expectations in a constantly changing environment while delivering exceptional levels of service, now and into the future.
Datacom CX solutions and services
How we can help
Our customers have unique objectives and aspirations about how to transform customer engagement. We have a proven track record of collaborating with customers to determine the best CX platforms, and then design bespoke solutions to support these ambitions.
or to speak with a contact centre expert to help determine the best fit technologies to support your environment. We have specialists spanning Australia and New Zealand to discuss Genesys PureCloud, Genesys PureConnect, and other contact centre technologies.
Customer Experience: Get results with our extensive experience in contact centre operations and design, our commitment to service improvement, and our consultative approach, coupled with our innovative partners.
Insight: Gain business insights and drive continuous improvement through customer interaction aggregation, CRM integration, and speech analytics. Customised dashboards allow simple, personalised visualisations of key data points that translate into actionable insights and allow for evidence-based decision making.
Partnering: Be confident in your technology as we support, administer and maintain our solutions to ITIL standards, backed by global contact centre leader, Genesys®. Datacom utilises the same range of technologies internally that we advocate to our clients. This platform intimacy is crucial to building trusted solutions for our clients.
Let our contact centre solutions help you:
Two of the Genesys® solutions offered by Datacom
or to speak with a contact centre expert to help determine the best fit CX platform solutions for your environment.