Datacom Connect are currently seeking a Business Solutions Manager to join our highly successful Project Management team, located in North Ryde.
This role will be responsible for a variety of functions including managing an integrated, high quality and proactive business improvement process, underpinned by the Quality Management System, leading transformational projects which involve long term outcomes and supporting the Datacom consulting suite of services offered to internal and external clients, including elements of pre-sales support.
This highly rewarding role offers the opportunity to travel locally and internationally, leading Consulting assignments within Datacom Connect clients.
Who are Datacom Connect?
We provide customers with world class end to end contact centre solutions ranging from complete technology solutions to skilled customer service representatives.
Datacom has close to 5000 talented professionals in 27 offices across Australia, New Zealand, Malaysia and the Philippines, and we have extensive expertise in the operation of data centres, the provision of IT services, cloud, software engineering and application management, payroll and customer service design and operations. Privately owned, our culture is shaped by autonomy, collaboration, agility and speed. And because we're continually sharpening our skills at the leading edge of technology, our future looks bright.
About the Role:
- Lead and manage projects utilising project planning and management methodologies such as PRINCE2.
- Lead Customer Experience and Service Design workshops that also includes a recommendations report and roadmap to improve customer experience and identify further opportunities for Datacom.
- Lead general Contact Centre excellence consulting assignments which could include coordinating specialists within Datacom to contribute to the discovery and recommendations phases.
- Engage appropriate stakeholders to analyse, reengineer, and continually improve and optimize business processes.
- Develop and maintain strong governance procedures and QMS management across the Connect business.
- Lead and manage business intelligence programs using data to identify areas for improvement and design bodies of activity to address.
About You:
- Knowledge and understanding of auditing principles and procedures.
- Project management skills.
- Process mapping skills.
- Excellent communication skills, particularly written and presentation skills.
- Strong analytical and auditing ability.
- Ability to develop strong relationships with key stakeholders across the organisation.
- Advanced user of Microsoft office suite with particular aptitude in Excel, Power Point, Word, and Project.
- Solid Contact Centre operation management experience.
- Experience in customer facing leadership roles.
- Tertiary qualifications in one of the following; Management, Business, Service Design, Project Management, Financial Management or related disciplines.
At Datacom Connect, we know how to recognise the work you do and offer inspiring leadership programs and development opportunities. We also offer flexible working arrangements, a corporate wellness program and provide you with the technology to enable you to work efficiently.
Our future looks bright. And so can yours. If you're ready to make a move, we're ready to talk.
How to Apply:
To apply, please submit your resume to Georgia Browning, Recruitment Manager by clicking APPLY NOW.
- Inspiring Career and Development Opportunities
- Dynamic and Innovative Business
- Flexible Working Arrangements & Benefits