Title – Desktop Engineer (AU Citizen only)
- Great Team Culture
- Become a key part of our IT team
- Melbourne Location
About Datacom
At Datacom, we are committed to continuous improvement and develop innovative and creative solutions that add value to Datacom and our customers through Fresh Thinking.
We have high performing teams that strive to work efficiently and effectively to achieve sustainable excellence. We are open and honest by setting expectations, sharing knowledge and providing meaningful advice. We apply our values to everything we do and are different because of the high level of on-the-ground accountability our people and customers enjoy. Strong autonomy coupled with clear collaboration is important to us because this means we can move fast - really fast.
Our employee retention rates are enviable because we believe in the value of individual expertise and initiative, applied locally and then amplified by company can-do.
The Desktop Engineer role is responsible for the provision of onsite Desktop Support to a key client of Datacom. Aligned to our customers business requirements, we provide tailored maintenance services, hardware and software break/fix support, remote support, software deployment and relocation services as well as return-to-base warranty & non-warranty hardware break/fix repairs on a rotation support model with each of our key clients.
Role Responsibilities:
- Support of desktop, infrastructure and services across multiple technology streams including, Hardware, Software, Networks, Server, Print etc.
- Asset refresh, relocation deployment and decommission maintaining data integrity within the CMDB.
- Create and maintain knowledge and technical documentation to ensure information is accurate and up to date including but not limited to Troubleshooting, How To Guides, Operational procedures, Build documentation, Operational acceptance testing documentation and configuration management records.
- Identify CSI opportunities including technical solutions, gaps in knowledge and documentation and automation that deliver efficiency or cost savings internally and externally.
Required Skills:
- Demonstrated working technical knowledge of hardware and peripherals i.e. laptops, notebooks, workstations desktop PC’s, printers, media and audio visual equipment BYOD and mobility.
- Demonstrated working knowledge of desktop & software applications i.e. Operating Systems (Windows 7 through 10 and Apple Mac OS), Microsoft Office 2007 through 365, Antivirus software and systems.
- Demonstrated knowledge of Active Directory, Microsoft Exchange, SCCM, End-Point Imaging, SOE creation and maintenance.
- Excellent verbal and written communication, ability to articulate technical information to the target audience.
- Professional customer service.
- Ability to work autonomously with excellent time management
Please note: Australian Citizenship and ability to pass a police clearance is essential for this role
How to Apply:
Please send your resume to the Datacom Recruitment Team by clicking APPLY NOW
Our future looks bright. And so can yours. If you're ready to make a move, we're ready to talk.