Service Desk Analyst – Casual role
Helpdesk and IT support
- Fast Paced, energetic, creative environment
- Contract role
- Must have some IT Support experience
With over 4,800 people, and revenues of over $1.1 billion, Datacom is one of Australasia's largest professional IT services companies. Datacom has extensive expertise in the operation of data centres, the provision of IT services, software engineering and management, as well as payroll and customer service design and operations. Founded in 1965 and operating across Australia and New Zealand, Asia, Europe and the US, Datacom has a successful trading history of consistent growth, profitability and a track record of delivering innovative, cost effective technology solutions.
Our core DNA is about being professional and practical, pragmatic in our approach to work, innovative in our use of technologies, and always staying relevant to the local market in how we design and deliver services to our clients.
As a partner to our customers, employees and suppliers, we strive to be professional, collaborative, quality focused, and looking to create mutual success for all parties. We readily embrace change and regularly demonstrate corporate adaptability, helping to build relationships that enable us to truly achieve our customer's business objectives.
We currently have an exciting opportunity for an individual who is seeking a new challenge and who can bring their own breadth of skill to complement our current team and clients.
We are significantly expanding our Australian practice due to the large level of current work we have and opportunities in marketplace we have this position available in Melbourne.
Please note Australian Citizenship is essential for this position due to client requirements.
The Role
Service Desk Analyst applicants must have experience in the resolution of tickets relating to: Windows 7, Active Directory, Citrix and Outlook and be articulate and confident, providing best practice customer service.
If you are confident in your ability to use IT, have excellent customer service skills and a 'can do' attitude we encourage you to apply for this role. Previous experience as a Service Desk Analyst is essential.
You will need to have:
- Previous experience as Service Desk Analyst
- Technical Experience in Windows 7, Windows 10, Active Directory, Exchange, Citrix/VDI, Microsoft Office Applications
- Strong customer service focus
- Ability to empathise and prioritise customer's needs
- Strong communication skills
- Ability to learn new material quickly and a desire to stay up to date with current technologies
- Ability to solve technical problems quickly and clearly to a customer via telephone
- Ability to work well with a team
Would be an advantage to have:
- ITIL foundations certificate or relevant exposure
- Certificate IV in IT or equivalent
- Cherwell Service Management experience
- Technical Experience in Office 365 & Microsoft Azure
This is an excellent opportunity to be part of a successful growing company with career potential and a professional environment that will engage and inspire you. You must have Australian Citizenship to be applicable for this job. All applications will be handled in strictest confidence, if this sounds like you please APPLY now. Please note we will be in touch should you be shortlisted