Service Delivery Executive
  • Complex Large Programs and Enterprise Services Engagements
  • Challenging and a varied role
  • Implement Best of Breed Solutions
A fantastic opportunity for an experienced IT professional to lead our Technology Service Delivery team in Melbourne. Great team culture!
With over 4,800 people, and revenues of over $1.1 billion, Datacom is one of Australasia's largest professional IT services companies. Datacom has extensive expertise in the operation of data centres, the provision of IT services, software engineering and management, as well as payroll and customer service design and operations. Founded in 1965 and operating across Australia and New Zealand, Asia, Europe and the US, Datacom has a successful trading history of consistent growth, profitability and a track record of delivering innovative, cost effective technology solutions. 
Our team in Melbourne is going from strength to strength with a focus on developing strategic  and leading edge solutions for our customers across many industries.
This permanent position offers the opportunity to demonstrate your skills and to realise your potential.
 
Role Responsibilities:
Manage the delivery of services to the customer to exceed the agreed service levels
Carefully manage client expectations while driving deeper, more strategic engagement
Lead Datacom ITO teams, ensuring that they are delivering services exceeding the agreed service levels
Devises and implements strategies aimed at continuously improving the account relationship, proactively identifying initiatives which develop and broaden the account relationship and customer advocacy.
Perform gap and SWOT analyses on existing service delivery frameworks to identify areas of improvement
 
Experience required:
Strong Delivery / Operational Experience within a complex and multi-faceted manage services environment
Demonstrated experience managing service delivery teams within an outsourcing arrangement
Experience in the development of complex service delivery documentation
ITIL Foundation Certification
 
Strategic and remediation planning experience
Refined relationship management skills; ability to effectively engage at all levels of an organisation, particularly executive and C-suite
Strong project/program management experience with previous direct customer engagement and responsibility for project financials and operations
Business Value & Relationship Management – End to End business approach, influences and manages customer expectations
Excellent document development skills
Analytical and problem solving skills
Highly developed verbal and written communication skills
Great opportunity to be a part of our growing team in Melbourne where we work hard, have fun while we're at it and deliver great innovative solutions for our customers.
 
We're able to provide you with the sheer variety of projects, tools, professional environment and collegial support. Couple that with the potential to grow and develop professionally and personally and you'll start to understand why people thrive in this environment! 
Please click the APPLY NOW button or send your resume to [email protected]. Only shortlisted candidates will be contacted
Apply Now