Operations Engineer – Need to be an AU Citizen
- ICT
- Helpdesk and IT Support
- Melb 3000
- Melbourne Based
- Permanent Opportunity
- Fantastic career opportunity within a rapidly growing company!
Seeking an enthusiastic, motivated professional to develop operations capabilities through the delivery of efficient & cost effective process outcomes
About Datacom
With over 4,800 people, and revenues of over $1.1 billion, Datacom is one of Australasia's largest professional IT services companies. Datacom has extensive expertise in the operation of data centres, the provision of IT services, software engineering and management, as well as payroll and customer service design and operations. Founded in 1965 and operating across Australia and New Zealand, Asia, Europe and the US, Datacom has a successful trading history of consistent growth, profitability and a track record of delivering innovative, cost effective technology solutions.
The Operations Engineer role is to monitor systems including Windows, UNIX, Database and backups in real-time on a 24x7x365 rotational basis and to effectively and successfully manage Priority 1 and Priority 2 outages to the customer's environment
- Accepting, prioritising and managing Incidents and Requests.
- Real-time monitoring of all infrastructure for availability, capacity and performance
- Monitoring and Reporting
- Prompt detection, resolution and escalation of incidents
- Perform role of primary After Hours Major Incident Manager across the Mon – Fri (5:00pm – 7:00am – 12 hr shifts) and 24x7 weekend support periods.
- Ensure information in Service Desk tickets are up to date and contain comprehensive details in reference to the major incident.
- Exposure to DR methodologies and planning
- Assist Service Desk Analysts with customer calls during periods of high demand
- Professional in appearance and manner
- Able to produce accurate and concise technical documentation
- ITIL V 3 Foundation
Skills required :
- Experience with Microsoft Exchange 2007 & 2010 will be highly regarded
- Extensive experience with SCOM, PRTG and other monitoring tools will be highly regarded
- Experience with Backup Solutions will be highly regarded
- Exposure to ITIL (Foundation Certificate Preferred)
- MCSA/MCSE/MCITP highly regarded
- SCCM experience highly regarded
- Understanding of Network infrastructure components(desirable)
- Exceptional problem solving skills and Customer service skill
- Excellent written and verbal communication skills.
- Ability to work well within a small team
How to Apply:
Please click the APPLY FOR THIS JOB button and we will endeavour to get back to successful candidates ASAP.
Applications close by 4 weeks(from today).