Operations Engineer – Need to be an AU Citizen

• Melbourne Based

• Permanent Opportunity

• Fantastic Team Culture

About Datacom

At Datacom, we are committed to continuous improvement and develop innovative and creative solutions that add value to Datacom and our customers through Fresh Thinking.

We have high performing teams that strive to work efficiently and effectively to achieve sustainable excellence.

We are open and honest by setting expectations, sharing knowledge and providing meaningful advice.

We apply our values to everything we do and are different because of the high level of on-the-ground accountability our people and customers enjoy. Strong autonomy coupled with clear collaboration is important to us because this means we can move fast - really fast.

Our employee retention rates are enviable because we believe in the value of individual expertise and initiative, applied locally and then amplified by company can-do.

The Operations Engineer role is to monitor systems including Windows, UNIX, Database and backups in real-time on a 24x7x365 rotational basis and to effectively and successfully manage Priority 1 and Priority 2 outages to the customer's environment

  • Accepting, prioritising and managing Incidents and Requests.
  • Real-time monitoring of all infrastructure for availability, capacity and performance
  • Monitoring and Reporting
  • Prompt detection, resolution and escalation of incidents
  • Perform role of primary After Hours Major Incident Manager across the Mon – Fri (5:00pm – 7:00am – 12 hr shifts) and 24x7 weekend support periods.
  • Ensure information in Service Desk tickets are up to date and contain comprehensive details in reference to the major incident.
  • Exposure to DR methodologies and planning
  • Assist Service Desk Analysts with customer calls during periods of high demand
  • Professional in appearance and manner
  • Able to produce accurate and concise technical documentation
  • ITIL V 3 Foundation

Skills required :

  • Experience with Microsoft Exchange 2007 & 2010 will be highly regarded
  • Extensive experience with DNS/TCP IP, DHCP etc.
  • Exposure to ITIL (Foundation Certificate Preferred)
  • MCSA/MCSE/MCITP highly regarded
  • SCCM experience highly regarded
  • Understanding of Network infrastructure components(desirable)
  • Exposure to automated system monitoring/management tools
  • Exceptional problem solving skills and Customer service skills
  • Excellent written and verbal communication skills.
  • Ability to work well within a small team

How to Apply:

Please click the APPLY FOR THIS JOB button and we will endeavour to get back to successful candidates ASAP.

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