With over 4,800 people, and revenues of over $1.1 billion, Datacom is one of Australasia’s largest professional IT services companies. Datacom has extensive expertise in the operation of data centres, the provision of IT services, software engineering and management, as well as payroll and customer service design and operations. Founded in 1965 and operating across Australia and New Zealand, Asia, Europe and the US, Datacom has a successful trading history of consistent growth, profitability and a track record of delivering innovative, cost effective technology solutions.
As the Knowledge and Content Coordinator, you will support the organisation’s Knowledge Management approach, including the Knowledge Management and Virtual Assistant Solutions Framework, participate in the creation and management of information and ensure the knowledge needs of the organisation are met in a timely, effective and efficient manner.
About the Role:
- Providing a single source of truth for employees, customers and clients
- Gathering, collating, and transforming information and client requirements into Knowledge
- Liaising with all KM stakeholders to ensure compliance to processes governing the creation, maintenance, and improvement of Knowledge
- Reducing customer, employee and client effort through the easy access of the right information at the right time
- Leveraging the contact centre platform as a key source of business intelligence for our clients
- Ensuring that all systems and processes that support Knowledge Management, work in an integrated way and are appropriately supported
- Monitoring and sharing data illustrating the organisation’s progress in achieving its Knowledge Management objectives
- Providing on-going advice, guidance and training for staff on knowledge management requirements and practice
About You:
- Experience creating process and procedure documentation in a similar role
- Experience in a contact centre environment
- Ability to analyse data and formulate actions based on data
- Strong MS Word, Visio and Excel skills
- Strong administrative and organisational skills
- Excellent communicator and natural collaborator and connector of ideas and people
- Strong initiative & comfortable with high level of autonomy
- Adaptability to change and ability to thrive in a constantly changing environment
- Understanding of document control and management processes
- Administrative knowledge of common knowledge management tools such as livepro, Salesforce, Kana etc.
- Knowledge or an interest in virtual assistants/chat bots
- Preferably familiar with Knowledge Centred Support (KCS) methodology or any other methodology
- Knowledge of HTML, CSS, JavaScript or Node.js
At Datacom Connect, we know how to recognise the work you do and offer inspiring leadership programs and development opportunities. We also offer a corporate wellness program and provide you with the technology to enable you to work efficiently.
Our future looks bright. And so can yours. If you're ready to make a move, we're ready to talk.
How to Apply:
Please send your resume to Claire Hughes, Recruitment Coordinator by clicking APPLY NOW.
- A fantastic career opportunity within a rapidly growing company
- Newly created role
- Join a team of dedicated and passionate people