The Role
We are looking for a Change Manager to join our Core Process team. You’ll be responsible for coordination of changes within a customer’s environment. The purpose of this role is to ensure that changes and releases made on systems within Datacom’s control adhere to the defined Change Management Processes. You’ll help maintain a well implemented, centrally coordinated Change Management regime, and strive to minimise adverse customer events and Risks by managing, planning and considering changes in advance.
The Person
You will have a strong IT background, exceptional communication skills, and confident in your ability to take action and accomplish tasks. You’ll be concerned about improving the services and performance of your area, and take ownership by showing a willingness to help customers.
We are looking for:
- Strong interpersonal skills and effective peer group communication.
- Good IT technical skills.
- Strong Word, Visio and Excel skills as these are the primary tools for reporting and analytical work.
- Some experience of ITIL would be advantageous, an ITIL Foundation Qualification is preferred.
- Some experience with CA Service Desk, My Service (Cherwell) and Service Now Change Management Modules would be useful.
- Experience with testing, SDLC, back-out planning, training and development of documentation would be advantageous.
- Ability to remain calm, professional and objective in what can become heated situations.
- A good sense of humour and willingness to be a part of a very large virtual team of more than 150 possible change makers.
- Strong administrative and organisational skills.
The Company
We have a great team environment and work on a basis of trust. We give you the autonomy to get on with the job as well as the opportunity to learn from some of the best in the industry. Your achievements won’t go un-noticed, we are committed to recognizing talent and ambition and providing the tools and training to help our people succeed. We’re growing year on year and can provide stability, opportunity and a collegial, flat-structured environment that’s rare in a company of our size.