CRM Technical Lead
The CRM Technical Lead team is part of our Developer and software group. We provide high value custom web solutions and consulting services to leading Australasian businesses and government agencies.
Our mission is to deliver the best business value, without compromising quality, by engaging closely with our clients and fully understanding their requirements. With specialists in analysis, architecture, development, testing and project management we are able to design and build leading solutions for any business challenge or opportunity.
Role
The CRM Technical Lead role is focussed on delivering successful technical engagements and allied services to satisfy the requirements of our customers, through pre and post-sale activities, the development of new projects, change requests, support and maintenance tasks.
The CRM Technical Lead provides delivery support in the form of architectural and software development assistance for the business solution implementations based on a variety of technologies in the enterprise. This is a unique opportunity for the right individual who possesses a technical background or strong project and business solutions experience.
The CRM Technical Lead applies advanced analysis skills and experience in the domain of software development and integration to define appropriate customer solutions, to develop detailed solution architecture and estimates for customer implementations. The ideal candidate has a track record of technical excellence with the proven ability to map customer business problems to end-to-end technology solutions. This person will have demonstrated the ability to engage in senior level technology discussions related to business agility, IT value, and software development technologies.
The CRM Technical Lead is responsible for:
- Provision of technical knowledge in relation to designing and delivering software development solutions
- Provision of technical documentation to describe the technical components and approaches in the solution.
- Providing technical analysis and diagnosis services to our customers.
- Prioritisation and planning to achieve outstanding customer satisfaction though consistent delivery practices.
- Developing, configuring and delivering solutions that meet our customer's needs.
Skills
- Ability to adapt and learn quickly
- Ability to work well with a team
- Ability to work autonomously and collaboratively
- Can communicate clearly verbally and in writing, information of both a technical and non-technical nature
- Professional in appearance and manner
If this role sounds like you, please apply online now!