We can provide devices, software and back-end systems on any scale, tailored to any industrial sector, but we also know that managing a mobile fleet is your core business.
So, let us help you:
- Improve field compliance through a consistent mobility user support experience right across your business
- Reduce capital/operational cost by tracking and ensuring effective use of mobile assets
- Reduce cellular costs through improved management of unused SIMs and alignment and optimisation of your data plan
- Ensure quality data capture for more informed decision-making and issue prevention.
Our approach to MMS is based on our IT service management practice. It’s designed to deliver measured services to all mobility users - independent of the hardware platform, operating system, mobile application platform, Telco or any other third party element providers. We will orchestrate all parties to deliver cohesively against agreed service levels.
Think of it as having a separate service desk for your mobility fleet with specialist mobile service.
The Datacom Managed Mobility Service (MMS) is foundered on ITIL principles, with powerful tools, used by a team of specialist mobility support staff who manage and resolve issues directly with your mobile workers. It can include:
- Service Desk as a single point of contact including incident, request and issue management, and detailed reporting
- Asset management
- Sparing and hardware repair management for all devices
- Hardware procurement, life cycle management and support
- Management of mixed fleets of ruggedized and consumer grade devices
- Telco cellular service optimisation
- Mobile device management
- Application release management
- Nationwide field support for office based equipment
- Systems management of network connectivity security and integration systems
We support mobile fleets from 50 to thousands of users from our specialist Christchurch-based team.
Our approach is to get to know your mobility needs and tailor a service for you using any or all of the service component listed.
Our promise:
- Provide a fixed price on the work
- Provide level one, two and three support (so we have to get it right)
- Provide best practice tools based on 100s of projects
- Guarantee an outcome that we will also support.