Giving employees new productivity business applications can take hours or days without the appropriate workflow configuration. Requests often take a long time or get forgotten because of a multi-step process involving the need to file a help ticket with the service desk, get a manager’s approval for access, obtain a software license and install the application. Datacom’s RACE to Self-Service speeds up software distribution and policy deployment through secure approval workflows and assigned user roles.
We take the long wait out of application requests by creating three commonly requested application approval workflows. The workflows allow an employee to visit a portal and select an app. The app request is then sent to the line manager or licensing manager to approve, cutting many steps in the usual approval process. The process works for users accessing their applications through PCs, in addition to BYOD scenarios. RACE to Self-Service can be implemented on supplied hardware, your hardware or in the cloud.