Today’s ‘connected customers’ are empowered in more ways than before. They are well informed and have high expectations. They demand the immediacy of information in every interaction, consistency in experience, and personalization, across their customer journey. Is it possible to deliver an exceptional customer experience when the bar is set so high?
Datacom Connect improves this customer experience through marrying in-depth business knowledge with innovation and designing rapidly deployable smart solutions enabling this ‘connected customer’.
Connect technology solutions enables organisation to effectively communicate, manage and enable effective decision-making. Business success comes from ensuring meaningful engagement on the customer’s terms, whenever and wherever they want, via their channel of choice.
Key services which deliver these outcomes include:
- Business Process as a service
- Consulting services
- Customer Engagement services and experience management
- Financial services
- Contact Centre (Infrastructure) as a service