Summerset’s centralised solution in aged care

The Challenge

Unhappy with their managed telephony solution deployed into six smart villages, Summerset went to market with a request for proposal [RFP]. Technology had evolved organically, rather than in a planned fashion, and the environment was high-touch, often resulting in poor service. A step change was needed to maintain the technology environment.

The Summerset approach was to provide fibre in villages for access to managed internet, voice, video and other care services. The problem Summerset faced was how to reliably deliver services across that fibre infrastructure.

The Solution

Datacom proposed to consolidate and simplify the environment, providing ITIL-founded business maturity.

The solution would pull together Summerset’s disparate VoIP platforms into a single managed solution hosted in the Datacom cloud, with resilient managed internet available to Summerset corporate users and residents.

Datacom provided a calling platform based on a Mitel VoIP solution with SIP connectivity from WorldXchange. For Summerset, this meant that they no longer needed a discrete solution in each location. Instead it was centralised; new WAN connections were deployed and connected back to Datacom data centres. The cost reduction from only having to manage a single solution, rather than one per village, is significant. This viable solution continues to be deployed beyond the initial six villages.