Datacom runs a large business in Auckland providing Networking, Wireless and Security services to customers throughout NZ and overseas. The services include Project and Managed Services that leverage Datacom’s extensive Datacentre operation. The business unit has steadily expanded over the last two to three years and is in need of a confident, energetic and team focused Request Coordinator to support our daily operations.
About the role:
The Request Coordinator role provides support through various internal Datacom business units and external Telco vendors and clients.
This role will assist the day to day management and co-ordination for pre-sales, project and managed network services activities. The aim of this role is to ensure quality and continuity of delivery across many functions of the Networks Group, all conducted in a timely manner. As such, you can expect to be involved in;
- Day-to-day support for all circuit requests as received.
- Manage administration and handover of requests from inception to close.
- Liaise with clients and internal staff when required, to ensure that we are meeting our SLA obligations as defined in the support contract
- Assist with resource allocation(s) to jobs and projects and maintain accurate forecasting of resource availability
- Assist with the management of circuit request commercials. Understanding and applying the approved rates for each suite of services.
- Logging and administration of circuit requests to meet client KPIs and SLAs
- Drafting and review of SoW, in line with templates
- Monitor circuit request assignments to ensure expected progress is being made
- Arrange logistics for key circuit request activities
About you:
We are looking for someone who can demonstrate the ability to both own and drive work, through to completion. You will possess excellent budgeting and planning skills, along with a strong business acumen and second to none customer service. As someone from an accounting background, you will be highly organised with strong attention to detail and the ability to work unsupervised. In addition, we are looking for;
- Understanding of networks and connectivity
- Sound administration and financial management skills
- Advanced user of MS Office, particularly competent with Microsoft Excel and Microsoft Project
- Willingness and ability to learn new applications and software enabling systems
The Company
Datacom’s global reputation for excellence has been shaped over the past 50 years by investing in our people, our culture and, ultimately, our clients. We’re a company that encourages and embraces diversity, providing a strong platform for your personal career development, including excellent salary packages and benefits.