The Role
Working closely with established customers, the Business Analyst is responsible for how a system works, and how our clients get value from that technology, from both a functional and non-functional perspective. You will work closely with customer stakeholders, users and the delivery team on a day-to-day basis to convert ideas and concepts into prioritised work items. Typical activities include: requirements gathering, user story and backlog creation, prioritisation, technical dependency mapping, client expectation management; providing analytics; workshop design and facilitation. Ultimately you will be the owner of functional outcomes and the key to us building successful complex systems for our clients.
About You
A commitment to agile principles with a passion for the customer-experience is key, along with a mind-set that continually analyses digital technology from how the end-customer will be using it. You will need to have a strong combination of skills and experiences across traditional BA roles and toolsets, with a solid technical understanding. An ability to communicate with stakeholders to elicit requirements and carefully manage expectations across a wide stakeholder group. You will identify areas of value, root out pain points, and be the interface between the front end developers, middleware engineers and the customer. Knowledge and experience around creating the front-end digital experience, and ensuring the solution decisions continually meet good usability practices will be crucial for excelling in this role.
Key requirements;
- Custom software experience
- An analytical mind-set, able to assess potential costs, benefits and solution outcomes
- Passionate about good design and improving user experience
- Agile experience and skillset
- Top-notch presentation and communication skills
Culture
We’ve got a great team environment and work on a basis of trust. We celebrate success and allow our people to get on and do what they do best – no micro-management here! We also provide you with real opportunities for growth and fervently believe in ongoing learning and education for all of our people.