By unifying and maintaining context for customer journeys across agent, web, social and mobile experiences, KANA solutions have reduced handling time, increased resolution rates and improved net promoter score (NPS) at more than 900 enterprises, including half of the Global 100 and more than 250 government agencies.
KANA is based in Silicon Valley, California with offices worldwide and most recently partnered with Datacom on the deployment of the KANA Lagan solution for City of South Perth.